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| Call The Office Terms & Conditions |
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RESPONSIBILITIES
1. Call The Office will provide personnel to answer incoming telephone calls in the name of the clients company as detailed on the booking form unless instructed otherwise.
2. All messages will be logged on Call The Office's Message Centre providing the caller wishes to leave a message.
3. Any messages will be held until the client requests delivery of them.
4. The client may have the messages relayed in written form by way of Email.
5. It is the sole responsibility of the client to effect the successful diversion of all calls from their normal telephone to the number provided for the purpose of this service by Call The Office. The client will need to organise this with BT or their telephone services provider if not BT.
6. Call The Office cannot be held responsible for ensuring this divert facility is active although it is essential for the provision of Call The Office's service. Call The Office is unable to refund any payments should this facility not work for any reason.
7. The client agrees to only divert calls for the period specified on the booking form and no other. This number will need to be re-allocated to other clients after the term is complete and Call The Office reserves the right to charge the client £14.99+VAT for any additional days plus a one-off administration fee of £25+VAT for use before or after the agreed period.
8. Call The Office personnel will only answer incoming calls between the hours of 8.30am and 5.30pm Monday to Friday. Outside of these hours and all day on Weekends and Bank Holidays calls will be answered by a voicemail system where callers may record a message. Call The Office will transpose any such messages on behalf of the client and include them in the log of all messages provided at the end of the period of service.
9. The service is designed to accommodate clients needing an aggregate of 5 calls a day to be taken over any calendar month, eg 2 days = 10 calls; 5 days = 25 calls. Call The Office will review client's accounts on a monthly basis and reserves the right to implement our fair usage policy immediately if the following should happen in any given month;
Messages logged 125%-149% will incurr surcharge of 50% of existing tariff band
Messages logged 150%-199% will incurr surcharge of 75% of existing tariff band
Messages logged 200%+ will incurr surcharge of 100% of existing tariff band
The client may elect to upgrade to the most suitable tariff at which point the surcharge will be credited back to their account.
10. All messages may be relayed immediately via email, or accessed via secure web portal.
11. Call The Office reserves the right to decline any request for the provision of the service should it so desire or suspend the service without refund should it have reasonable cause so to do.
FINANCIAL
12. All sums payable under this agreement unless otherwise stated are exclusive of VAT and other duties or taxes.
13. Any VAT in respect of the payments shall be payable in addition to such sums.
14. The only methods of payment that can be accepted are Paypal, Credit Card, Direct Debit or BACS.
15. Payment must be made in full in advance of the service being provided.
CONFIDENTIALITY
16. Neither party shall at any time during or after the term divulge, or allow to be divulged, to any person any confidential information relating to the business or affairs of the other.
LIABILITY
17. The Supplier shall not be liable to the Client for loss of profit or of any contract or for any consequential loss that may be suffered by the Client.
THE SUPPLIER'S RIGHT TO ASSIGN
18. This agreement and all rights under it may be assigned or transferred by the Supplier but not by the Client.
PROPER LAW
19. This agreement shall be subject to and interpreted in accordance with the laws of England.
RIGHTS CUMULATIVE
20. All rights granted to either of the parties shall be cumulative and no exercise by either of the parties of any right under this agreement shall restrict or prejudice the exercise of any other right granted by this agreement or otherwise available to it.
WAIVER
21. The failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions of this agreement.
STATUS OF THE SUPPLIER
22. During the Term the Supplier shall be an independent contractor and not the servant of the Client.
ARBITRATION
23. All disputes or differences which shall at any time arise between the parties whether during the Term or afterwards touching or concerning this agreement or its construction or effect or the rights, duties or liabilities of the parties under or by virtue of it or otherwise or any other matter in any way connected with or arising out of the subject matter of this agreement shall be referred to a single arbitrator to be agreed upon by the parties or in default of agreement to be nominated by the President for the time being of the Charted Institute of Arbitrators in accordance with the Arbitration Acts 1950 to 1997 or any statutory modification or re-enactment of it for the time being in force. |
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