Working from home and need someone to represent you while you're busy?

Bristol Letting Agency
The business started with the owner working from a home office managing their client’s portfolios of rental properties in the Bristol / Portishead area of the South West. "Call The Office" was asked to cover the inbound enquiries from existing landlords and tenants, along with enquiries from potential new clients and tenants. "Call The Office"  got to know most of the regular tenants and landlords and over time built up relationships between "Call The Office" partners and these individuals, such as you expect with having a full time employee.. This allowed the owner to concentrate on new viewings, check in and check outs, and focus on the day to day running and expansion of this small business. This business has now built on its success recently securing its own offices and employing 2 members of staff.  "Call The Office" is still being used to provide overflow for this busy office, and provide holiday cover when needed.


Are you a director of a small business who needs someone to answer the calls, but can't afford to employ a receptionist?

Midlands IT Company
A husband and wife team with 1 member of staff, they were finding it very difficult to answer all of their inbound calls, many of which were sales calls from other organisations ("Call The Office" doesn't charge for these).  These distractions made it harder and harder to focus on the core revenue side of the business which was maintaining and supporting their clients’ day to day IT requirements. "Call The Office" was asked to handle all inbound calls, filter out any sales calls and only log genuine messages. Although "Call The Office" don't provide Technical Support, our "Call The Office" team were able to direct callers to an on-line system where they could raise support tickets, and in the case of urgent calls transfer them appropriately.  The client retained its credibility and provides a better service based upon the professionalism of "Call The Office" answering calls on their behalf

What happens if you or your phones are busy?  Is it possible you could be losing business because prospective clients don't get to speak to someone?

Cheltenham Furniture Showroom
Here we have 2 managers and 2 sales people based in a bespoke furniture showroom. When the full team is in they can manage to answer their own inbound telephone enquiries, however when some of the team visit clients houses to measure up for bespoke pieces of furniture they would struggle to answer the calls, especially if they had clients in the showroom. "Call The Office" were asked to capture and look after all inbound calls that were not answered after 15 seconds, this has lead to more than £15,000 of extra sales that we know of in the last 5 months which would have gone elsewhere if the calls had not been answered.


You're a small business, but you want to expand with the minimum of overheads.  Affordable Call Answering from "Call The Office" let this company achieve its expansion plans to achieve more business.

London Limousine Company
This is a limousine company based within the M25 but is able to service the whole of the South West based upon a recent expansion of using a network of limousine owner drivers. It is a very busy and successful business, the only difficulty was that all of the owners were also the drivers and could not capture all of their sales enquiries while driving. "Call The Office" was briefed on the service areas and pricing, then asked to take booking details for the various limousines available, scheduling them accordingly.  This has allowed the limousine company to achieve more business (especially over prom season) and give the high level of customer service as expected by their clients.